Triage · Reference

Cheatsheet,
not a textbook.

The stuff reps forget mid-appointment. Each card is anchor-linkable so the bot can point you at the exact one.

Warranty

25 / 25 / 10

Panels: 25-year product + performance. SunPower microinverters: 25-year. Third-party string inverters: 10-year.

# warranty-snapshot

Install

Site survey is non-negotiable

Every install requires one. Same-week scheduling in most territories. Do not promise skip.

# install-prereqs

Equinox

Generator + transfer switch

Single-phase, 240V generators only. Hybrid inverter side only. Verify before promising compatibility.

# generator-support

Channel

Direct vs EPC vs PIP

Direct = in-house SunPower reps. EPC = partner installers under SunPower umbrella. PIP = Preferred Installer Program (separate tier, separate owner).

# channel-split

Triage

What actually counts as URGENT

Customer threatening to walk. Signature blocked right now. Safety/code/legal risk. Post-install outage. Everything else is NORMAL or LOW.

# urgency-rubric

Triage

The In-Appointment pledge

Picking the "In Appointment!!!" lane requires a one-tap confirmation that the customer is in the room. Abuse gets flagged and future requests de-prioritized.

# pledge-rule

Prototype

Six scaffold cards only. Add or remove as the knowledge base evolves. Long-term this page should be generated from the same source the bot reads.