Triage · Directory

Who owns what.

The router lane reads this file. Anchor links like /triage/directory#commissions jump straight to the entry.

Escalation targets

Sales Operations

Samuel Gibson

Urgent mid-appointment escalations. Catch-all for ambiguous routing during prototype.

Direct Sales Manager

[TBD]

Post-sale issues from SunPower direct sales channel. In-house reps & their pipeline.

EPC / Field Sales Manager

[TBD]

Post-sale issues from partnered EPCs and installers selling under the SunPower umbrella.

Preferred Installer Program (PIP) Owner

[TBD]

PIP enrollment, tier changes, partner standing.

Tech Support

[TBD]

System outages, CRM errors, proposal-tool issues, customer portal access problems.

Onboarding (new employee)

[TBD]

Day-one HR, equipment, badges, training schedule for non-sales roles.

Sales Onboarding (new rep ramp)

[TBD]

First-90-days sales training, CRM setup for reps, territory assignment.

Commissions

[TBD]

Pay questions, dispute process, payout schedule, deal attribution.

Placeholder data

All [TBD] entries escalate to Sam during prototype. Update app/triage/directory.md once owners are assigned.